Thistle Chapel Assistant x2 – Fixed Term Contract – 6 months

Deadline: 23rd May 2018 at 9am.

This role is to safeguard the security of the Thistle Chapel whilst ensuring visitors have the opportunity to explore the chapel in a safe and enjoyable manner.

Built in 1911, The Thistle Chapel in St Giles’ Cathedral is the spiritual home of the Most Ancient and Most Noble Order of the Thistle, Scotland’s order of chivalry. The Chapel is one of Scotland’s architectural jewels and St Giles’ Cathedral is passionate about preserving it for future generations, whilst maintaining access for visitors from around the world.

Main Duties

  • To provide a consistent presence in and around the Thistle Chapel.
  • To provide front of house security of the chapel at all times including visual checks, security checks and dealing with incidents following the correct procedures.
  • To facilitate open access to the chapel for visitors, welcoming visitors and answering basic questions regard their surroundings.
  • To gain a basic knowledge of the Cathedral and the chapel itself.
  • To manage visitor flow into the chapel during busy periods and ensure all signage is correctly positioned and displayed.
  • To actively promote the cathedral’s visitor policies such as suggested donations and photo permits.
  • To work alongside and accommodate colleagues and volunteers with a flexible approach to operations.
  • To comply with the cathedral’s health and safety policies and any other policies set out to ensure the safety and welfare of visitors, staff and volunteers. This will include accepting responsibility as a fire marshal in the case of emergency evacuation.
  • To provide verbal reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Any other reasonable duties which may be directed by line management.

Skills and Experience

  • Evidence of having provided a high level of consistent visitor experience within a public venue, preferably an arts or heritage organisation.
  • Excellent communication and interpersonal skills and an understanding of the different needs of visitors.
  • Excellent attention to detail and sensitivity to surroundings.
  • Exceptional standards of personal presentation and professional manner.
  • Enjoy and have experience working confidently with the general public.
  • Demonstrable influencing and listening skills in order to effectively deal with challenging situations.
  • Excellent time keeping.

Reports to: Heritage and Culture Manager

Start Date: 4th June 2018 (fixed term ending on 30th November 2018)

Working Hours:   3 days 10am to 5pm plus alternate Sunday 1pm – 5pm

There are two opportunities available. Working hours shown above are negotiable with regard to the distribution of days but all seven days must be covered between the two Thistle Chapel Assistants.
Wage: National Living Wage £7.85 per hour (average 20 hours per week)

All applicants must be eligible to work in the UK and may be required to obtain a Basic Disclosure Scotland Certificate.

To apply, please send a copy of your CV and a covering letter to our Heritage and Culture Team at  


If you would like to volunteer please visit our Volunteering page.